2022 Virtual
Presentations
The 2022 OPEN MINDS Whole Person Care Summit
Digital health care is now the norm, or at the very least heavily incorporated into a more traditional model of care, and when examining the future of chronic disease management, and whole-person health, technology’s role is huge. In addition to this, the integration of behavioral health with physical health will lead to solutions that are hybrid in nature. Complex consumers with complex support needs have the opportunity of being served in this hybrid manner, and this opens the door for provider groups to offer emerging digital solutions. During the OPEN MINDS Whole Person Care Summit, you will hear industry insights, digital and hybrid trends in integrated models of care, and a look at the future of whole person care and how that affects specialty provider groups serving the complex consumer.
8:00 am – 9:00 am PT: Executive Networking Breakfast & Registration
9:00 am – 9:15 am PT: Welcome/Opening
Beth Klawitter, Senior Associate, OPEN MINDS
Nancy Martin, Senior Associate, OPEN MINDS
9:15 am – 10:15 am PT: Keynote: Evernorth’s Innovative Initiatives And How Integrated Care Is Working At The Consumer Level
The emerging virtual care landscape is making health care more affordable and accessible for consumers with complex needs. By partnering with virtual providers, Cigna and Evernorth offer different integrated care solutions that better fit consumers’ primary, behavioral, and social needs. From self-help to direct/virtual patient care, these integrated health care solutions give both consumers and provider organizations access to information and insights into their health outcomes and help navigate their way through an increasingly complex market with so many options to choose from. And with artificial intelligence and machine learning, we are only at the beginning of the virtual care frontier.
William Lopez, M.D., National Medical Director, Virtual Care, Evernorth
Beth Klawitter, Senior Associate, OPEN MINDS
10:15 am – 11:30 am PT: Whole Person Care Models—Weighing The Pros & Cons
Health systems and organizations moving towards achieving whole-person care can take several paths toward integrating behavioral health, primary care, and social services. However, any path is not without challenges, especially when also incorporating the use of digital platforms. Furthermore, establishing community partnerships are critical for addressing social determinants of health (SDOH) and achieving scale to move through barriers to care and improve whole-person outcomes. Hear from organizations that have taken different steps toward advancing their whole-person care models, how they evaluated the courses they took, and what they learned along the way.
Victoria Pham, DO, MBA, FAPA, DFAACAP, Former Chief Medical Officer, Institute for Community Living
Nancy Martin, Senior Associate, OPEN MINDS
11:45 am – 12:45 pm PT: Breaking Down The Silos With Digital Health Solutions: Choose Wisely
With the explosion of telehealth services, smartphone apps, remote patient monitoring, and activity trackers, it’s hard not to feel overwhelmed by the vast number of high-tech solutions. While digital health has broadened access to care and reached many consumers who otherwise would not be connected to services, it’s crucial to balance convenience with outcomes—and be wary of creating digital silos that accentuate care inequity. Join us in examining the successes and pitfalls of incorporating digital health solutions into whole-person care models and key takeaways to consider in implementing your approach.
John Poikonen, Pharm D., Director of Clinical Informatics, AmalgamRx
Nancy Martin, Senior Associate, OPEN MINDS
12:45 pm – 2:00 pm PT: Lunch
Lunch will be provided by OPEN MINDS.
2:00 pm – 3:15 pm PT: Reflections On Digital Whole-Person Care: Health Plans Look To The Future
Leveraging their networks of provider organizations and consumer members, and harnessing the wealth of data and information at their fingertips, positions health plans to impact whole person care and health outcomes. In fact, health plans are investing significant resources in developing digital care models to facilitate whole-person care and address social determinants of health. Just what does the future have in store? Get a look at how our experts see whole-person care digital modalities unfolding at the health plan level.
Andrea Palmer, Chief Executive Officer, Awake Labs
Jodi Fenner, Director II, Product Development, Elevance Health
Chad Ardoin, Vice President of Clinical Operations, Nursing, Behavioral Health & Managed Care Pilot Programs, Caregiver
Beth Klawitter, Senior Associate, OPEN MINDS
3:30 pm – 4:45 pm PT: The Roadmap To Whole Person Care: Performance Measures & Value-Based Reimbursement
Achieving whole person care involves paying for it, which requires data gathering, analysis, and sharing. In tracking and measuring outcomes and performance, payer and provider organization executives need to answer critical questions. How can implementing and evaluating performance measures lead to effective whole-person care? What data should be collected, and how will it be collected? How can the data be utilized to create value-based payment structures? Our panelists will answer these questions and give examples from their experiences as they explain how they have used performance measures to implement value-based reimbursement in their organizations.
Rachelle Glavin, Vice President, Clinical Operations, Missouri Behavioral Health Council
Tom Petrizzo, Chief Executive Officer, Tri-County Mental Health Services
Nancy Martin, Senior Associate, OPEN MINDS
Beth Klawitter, Senior Associate, OPEN MINDS
Welcome & Announcements Of The 2022 OPEN MINDS Technology Adoption Market Research Survey
Sponsored By Qualifacts
The last year has proven that value-based reimbursement is here to stay to help control cost and quality. To succeed in that environment, specialty provider organizations will need to adopt new technologies that can help master population health management, data exchange, and clinical decision support. For executives to lead successfully, they need to link those tech investments to strategy for a sustainable performance and competitive advantage.
OPEN MINDS surveyed specialty provider organizations in the health and human services field to determine where they are on the road to technology adoption.
The survey provides information on a number of important variables and where you fit in.
Variables such as:
- Number of employees devoted to information technology functions
- Estimated annual information technology budget (including hardware, software, networks, IT consultation services, outsourced projects/functionality, and IT staff)
- A unique list of technology innovations human services executives are implementing
Monica E. Oss
Monica E. Oss, M.S. is the founder of OPEN MINDS and serves as its chief executive officer, executive editor of its publications and websites, and executive lead of its consulting engagements. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. She is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field – and its focus on the verticals of the field serving consumers with chronic conditions and complex support needs.
Ms. Oss has extensive experience in developing and implementing growth strategies for a wide array of organizations in the field. She has expertise in industry trend analysis, reimbursement and rate setting, and creating actionable plans for market success. In her role, she has led numerous engagements with state Medicaid plans, county governments, private insurers, and health plans, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Prior to founding OPEN MINDS, Ms. Oss served as an executive with a nationally managed behavioral health organization, responsible for market development, actuarial analysis, and capitation-based rate setting. She also held a position as vice president of the U.S. risk management and underwriting division of an international insurance company.
Ms. Oss has been the keynote speaker at the conferences of dozens of national associations and has been published in a wide range of professional journals and trade publications. She has provided Congressional and state legislative testimony on issues as diverse as the financial impact of parity and payer medication access policies.
Ms. Oss has led a range of industry research and consultation initiatives, serving as principal investigator on research projects that include the examination of national managed care enrollment and service patterns, development of provider rate structures for government entities, creation of return-on-investment models for technology investments; design of performance-based compensation models within public and private health plans; and analysis of the economic impact of changes in benefit design, adoption of evidence-based practices, and new technologies.
What, When & How To Share Data – Innovating For Social Needs & Population Health Strategies
There is a lot of noise around social determinants of health (SDOH) and shifting to value-based payment (VBP) models. To address social needs and the barriers to achieving health outcomes, one must first understand them. Humana is building a standardized structure for sharing data across its enterprise, including its network of provider organizations, at the individual and aggregate levels. Learn how Humana is leading the way in the development of social needs surveying, data collection and information sharing standards–plus building external collaborations and internal data analytics products. Understand how social needs can relate to payment models and quality improvement; making the business case for SDOH screening, referrals, and outcomes; and collaborations which support the transition, technology capacity building, and financing for VBP.
Stephanie Franklin, MPS
Stephanie Franklin, MPS, Associate Director of Population Health Strategy, leads the SDOH Insights and Business Intelligence team supporting Humana’s Bold Goal to improve the health of its members and communities by developing and integrating solutions that address their unmet social needs. Her work is focused on bringing to light those social risk factor and non-medical needs that prevent members from achieving their best health. She is published researcher and speaker on the topics of health-related social progression of chronic disease. Prior to joining Humana, Stephanie was the Senior Legislative Aide for a Member of Congress and Director of Program Support Integration for a education – and housing- focused non-profit organization.
CEO Technology Summit Welcome & Introduction: OPEN MINDS Technology Framework For Success
Learn about the technology framework and performance data that executive teams need for future sustainability and success. OPEN MINDS Chief Executive Officer, Monica E. Oss, will review the OPEN MINDS technology framework – and discuss how this expanded functionality plays a critical role in making strategy a success. Learn more about the capabilities needed for hybrid service delivery; for improving consumer engagement and experience; for health plan value-based contracting; for expanded EHR functionality; and for integrating human resource management and financial management into an organization-wide performance management platform.
Monica E. Oss
Monica E. Oss, M.S. is the founder of OPEN MINDS and serves as its chief executive officer, executive editor of its publications and websites, and executive lead of its consulting engagements. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. She is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field – and its focus on the verticals of the field serving consumers with chronic conditions and complex support needs.
Ms. Oss has extensive experience in developing and implementing growth strategies for a wide array of organizations in the field. She has expertise in industry trend analysis, reimbursement and rate setting, and creating actionable plans for market success. In her role, she has led numerous engagements with state Medicaid plans, county governments, private insurers, and health plans, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Prior to founding OPEN MINDS, Ms. Oss served as an executive with a nationally managed behavioral health organization, responsible for market development, actuarial analysis, and capitation-based rate setting. She also held a position as vice president of the U.S. risk management and underwriting division of an international insurance company.
Ms. Oss has been the keynote speaker at the conferences of dozens of national associations and has been published in a wide range of professional journals and trade publications. She has provided Congressional and state legislative testimony on issues as diverse as the financial impact of parity and payer medication access policies.
Ms. Oss has led a range of industry research and consultation initiatives, serving as principal investigator on research projects that include the examination of national managed care enrollment and service patterns, development of provider rate structures for government entities, creation of return-on-investment models for technology investments; design of performance-based compensation models within public and private health plans; and analysis of the economic impact of changes in benefit design, adoption of evidence-based practices, and new technologies.
Applying Augmented Intelligence To Reduce Burnout Through Eleos CareOps Automation
Sponsored By Eleos Health 
By digitizing behavioral health conversations with Eleos CareOps Automation, you can free providers from ops, unlock visibility into care quality, and scale supervision and training. Eleos is the only technology of its kind that embeds seamlessly into electronic health records (EHRs), telehealth tools and existing provider workflows to equip providers with augmented intelligence.
In this interactive demonstration, participants will learn how Eleos Health’s proprietary, voice-based natural language understanding (NLU) technology :
- Accurately interprets, analyzes and documents behavioral health conversations
- Automatically generates suggested progress note documentation, populating over 50% of the progress note and reducing provider documentation time by more than 30%
- Renders intuitive, eye-catching analytics and objective feedback to providers that help to increase the use of evidence-based interventions by 32%
With Eleos CareOps Automation, behavioral health providers are setting a new standard for care.
*Fruit skewers with yogurt dip will be available during this session!
Alon Joffe
Alon Joffe is the Cofounder and Chief Executive Officer of Eleos Health. Founded in 2020, Eleos empowers providers to deliver the world’s most effective behavioral care through data, measurement, and personalization. Eleos is pioneering the category of CareOps Automation in behavioral health, using sophisticated Natural Language Understanding (NLU) technology to turn conversations between providers and clients into documentation and intelligence that drives better care. Eleos has raised $28M to date and grown its customer base to more than 25 community mental health centers across 15 states.
Alon has been touched personally by mental health issues through close friends dealing with PTSD from his military service in an elite Israeli Air Force Unit. He is an expert on applying technology to support the needs of behavioral health providers organizations in order to improve care delivery.
Prior to founding Eleos Health, Alon launched two companies and was part of the core investment team at a Boston-based venture capital firm, which led investment rounds in multiple companies with valuations exceeding $1 billion. Alon holds both a B.A. and an L.L.B (summa cum laude) from Rechiman University and was recently listed in Forbes 30 Under 30.
Alon Rabinovich
Alon Rabinovich is the Cofounder and Chief Technology Officer of Eleos Health. As an expert in voice-based artificial intelligence and its implementation into the clinical workflow, Alon has led the development of Eleos’ cutting edge NLP engine for behavioral health. He was recently recognized in Forbes 30 Under 30. Alon has spearheaded product strategy, high-level roadmap planning and resource allocation including budgets, short-long term priorities and technological moats including patents. Alon is an alumnus of Matzov, the center of encryption and cyber security in the Israeli Defense Force (IDF), where he led complex large scale security defense projects. Alon was A senior staff member in ITC’s Fellows Program of Data Science and Cyber Security. Alon holds both a B.Sc. in Computer Science (summa cum laude) from Rechiman University and an Alumni of the prestigious Zell program.
Alon is speaking during Beyond the Hype: Real-World Applications of Augmented Intelligence.
Patient Expectations Versus Experience When It Comes To Digital Access
Sponsored By Otsuka Pharmaceutical
The gap between expectation and experience is wide when it comes to health care consumers interacting with health plans and providers on a digital level. In 2022, Optum conducted a survey of over 1,000 health care consumers and found that only 57% of respondents said they felt satisfied with their ability to schedule telehealth appointments. Just 16% said they could schedule care online through a website or app with their current plan or provider.1 Since 2019, provider website utilization has dropped approximately 50% as consumers are not satisfied with the ease of accessing care and scheduling appointments, half reporting the inability to do so.1
Most health care organizations lag in digital transformation, a recent survey from Deloitte revealed only 4% have achieved self-reported digital transformation. Another 4% have five years remaining to get there, 48% have three to five years remaining, and 24% have one to two years remaining. One in five (20%) are still in the planning stages.2 While investments in digital health is increasing multifold; it still takes 17 years on average for a new innovation to reach 50% of the health care delivery system.3
In this thought leader session, we will discuss the gap between what patients expect out of their health care system and what they actually experience when it comes to access. We will explain how even with record digital investments and the recent pandemic, the health care system as a whole is still slow to adopt innovation. Finally, we will dive into a framework of how some health plans and providers are finding their way forward to deliver the digital access patients expect.
*Assorted cookies and biscotti will be available during this session!
References
- Optum. (2022). Bridging the gaps in the consumer experience. Retrieved September 16, 2022, from https://info.optum.com/bridging-the-gaps-ebook
- Shudes, C., Shukla, M., Chang, C., Appleby, C., Hendricks, J., Wurz, J. (2021, November 2). Digital Transformation. Deloitte Insights. Retrieved September 16, 2022, from https://www2.deloitte.com/us/en/insights/industry/health-care/digital-transformation-in-healthcare.html
- Oss, M. E. (2022, August 22). How to shift your digital mindset. OPEN MINDS. Retrieved September 16, 2022, from https://stg-openminds-staging.kinsta.cloud/market-intelligence/executive-briefings/how-to-shift-your-digital-mindset/
Hiten Patadia, PharmD
Hiten Patadia, PharmD is a Managed Markets Liaison at Otsuka, based out of San Diego, California. Dr. Patadia earned his PharmD from Albany College of Pharmacy and Health Sciences in Albany, New York. Prior to joining Otsuka, Dr. Patadia worked for a large Pharmacy Benefit Manager where he managed prescription benefits for employer groups. He is an expert in the commercial insurance market. Dr. Patadia is responsible for providing clinical and economic information to payers located in Alaska, California, Hawaii, Nevada, Oregon.
Paul M. Duck
Paul M. Duck brings over 30 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.
Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.
Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite.
Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. As the organization’s chief executive officer, Mr. Duck was responsible for significant positive changes in leadership and corporate culture, financial and operational performance, compliance, and governance. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign.
Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment.
Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.
Competing In A Digital World: Technology’s Role In Building The Hybrid Community-Based Service Delivery Platform Of The Future
The service delivery system is no longer telehealth or in-clinic. The pandemic has pushed payer and consumer expectations to a new hybrid model – telehealth and in-clinic services, but also asynchronous digital, in-home services, and remote monitoring services. Join us for a discussion of the new hybrid service delivery model and the technology to support it. From secure testing to electronic visit verification, to smart homes and online scheduling – get an executive briefing on the functionality and the challenges.
Jill Wiedmann-West
Jill Wiedemann-West joined People Incorporated as its first Chief Operating Officer in 2010. She was promoted to CEO in 2014. Wiedemann-West’s professional background and experience is in healthcare operations, management, and service development. Prior to joining People Incorporated, she was a chief operating officer at the Hazelden Betty Ford Foundation. She holds a Master of Arts in Psychology and Human Behavior from National University in San Diego and a Bachelor of Arts in Sociology and Social Work from the University of Wisconsin – Madison.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Leveraging Technology To Enhance Consumer Experience & Engagement
Consumer engagement and consumer experience are critical to the future success of community-based organizations. Consumer engagement is the key to success with a performance-based payment initiative. Engaged consumers are consumers with a better ability to manage chronic conditions. And a great consumer experience is critical to engaging those consumers – and becoming the provider of choice. In this session, gain an overview of consumer-facing technology promoting from consumer decision support and health management tools; and learn more about how to optimize consumer experience – website, social media, information, data portal, scheduling, fee schedules, billing, and more.
Rachel Wood, Ph.D.
Rachel Wood, PhD, Vice President of Learning Health Systems for Discovery Behavioral Health, is a licensed clinical psychologist in the behavioral health field for more than twenty years. She has provided direct service for children, adolescents and adults in various levels of care including outpatient, intensive outpatient and partial hospitalization programs, sub-acute residential and acute inpatient. During her time at Discovery, Rachel spent many years overseeing the Admissions and Payer Relations Departments where she implemented nationwide medical necessity level of care guidelines and drove Discovery’s national insurance contracting efforts. In her current position, Rachel’s focus is to leverage technology to gather evidence and develop predictive models to improve care, access, and outcomes.
Rachel’s current programs utilize asynchronous, patient-led platforms that increase the frequency and intensity of support following discharge and afford real-time intervention for at risk alumni. In March 2020, as Director of Alumni Services, Dr. Wood launched Discovery’s mobile support apps allowing alumni and families to remain connected to staff, obtain recovery resources and educational content, and offer and receive around the clock peer support following discharge. The app is an extension of the in-person alumni programs offered by Discovery to provide a supportive community that fosters long-term recovery. Rachel received her Doctor of Philosophy in Clinical Psychology and Master of Arts in Clinical Psychology from the California School of Professional Psychology, San Francisco. She completed the International Scholars Program at Imperial College London, England. Her dissertation on the relationship between personality and scientific predilection and theory was presented at the International Conference for the Psychology of Science & Technology.
Jim Geckler
Jim is a native of Buffalo, NY who has served the recovery community in a professional capacity for almost 20 years. Throughout his career, Jim has sought to remove the stigma of recovery and open the path to treatment for families and individuals. His experience in addiction treatment has touched all phases of the continuum of care, from establishing the first LGBT recovery residence in Minneapolis to leading families through the process of intervention as Chief Operating Officer of Addiction Intervention Resources, to multiple leadership roles at the Hazelden Betty Ford Foundation, before finding his home at the Harmony Foundation in 2015.
As Chief Executive Officer at the Harmony Foundation, Colorado’s oldest residential treatment program, Jim has focused on increasing Harmony’s capacity to meet the unique needs of people who struggle with substance use disorder. Jim is proud of the work done by the Harmony team to modernize and expand services, including a robust Alumni Recovery Support Network and a thriving Intensive Outpatient Program. Jim has guided improvements to the Harmony campus, updating client housing and public spaces, bookstore, adding a mindfully constructed 12 Step trail, a disc golf course, and a labyrinth.
Jim’s passion for community engagement led him to a position on the Estes Park Restorative Justice board, supporting alternate opportunities for people to make amends to their community. Most recently Jim was honored to be invited to join the national board for Treatment Professionals in Alumni Services (TPAS), a nonprofit group setting the bar for alumni services. The Harmony Foundation was a founding member of TPAS and as Director of Alumni services while at the Hazelden Betty Ford Foundation Jim supported the mission of TPAS.
Work at Harmony brought Jim and his family to Colorado, where they have set down roots in Allenspark. Jim and his husband Peter are pleased to be a part of the Estes Valley community and excited to be Coloradans.
Ken Carr
Ken Carr brings over 30 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. Carr serves as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, managed care and value-based contracting preparedness, financial analysis of service lines, and technology selection.
Prior to joining OPEN MINDS, Mr. Carr served as the Chief Financial Officer for Elite DNA Therapy Services, a mental health provider based in Fort Myers, FL. In this position, Mr. Carr led development of the strategic plan, identified opportunities to optimize the EHR, and restructured financial reporting and analysis by service lines and key metrics.
Prior to his role at Elite DNA Therapy Services, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Measurable Improvements In Care: The Power Of Collaboration
Join us for this special case study of a collaboration between a health plan, providers, and pharmacy aimed at improving care for a complex care/SMI population. The discussion includes the power of inter-disciplinary team work and the value of integrated communication. This innovative program resulted in measurable improvements in care for people with schizophrenia and demonstrated the importance of the innovation in payer and provider partnerships.
*Join us for French Macarons in this session!
Lilli R. Correll, LPC
Lilli serves as the Vice President of Payer Solutions Development and is responsible for driving strategic direction related to our payer initiatives including developing new programs in partnership with health plans and other payers. She oversees the strategic development of Optum integration projects as well as strategic projects such as new market development, pharmacy care programs for MAT expansion, transitional care, and other enterprise initiatives.
Before her move into pharmacy, Lilli led Optum behavioral health clinical program design and proposal architecture for Medicaid, Medicare Advantage and Veterans benefit programs since 2016. Lilli led development of programs for various populations, including foster care, Individuals with Intellectual and Developmental Disabilities, and individuals with Serious Mental Illness.
Prior to that, Lilli was at Centene health plan for 11 years, where she held various leadership positions related to Medicaid for both behavioral and physical health. She started her career working for an employee assistance program, Resources for Living, now owned by Aetna, leading the operations and furthering the product offerings. Lilli spent nearly 20 years counseling individuals, couples and families during which time she jumped into the payer world.
Suzanne F. Conroy
Suzanne Conroy is an accomplished healthcare leader with 20 years’ experience in measuring the value of transformative health care initiatives, quality improvement, and execution of initiatives through engagement with partners at all levels of the organization. Trained in organizational psychology, she has built strong working relationships and improved strategic processes with cross-functional teams, physicians, and leaders within highly matrixed mental health organizations.
Sharon Hicks, MSW, MBA
Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division. Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization. She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.
Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.
Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.
CEO Technology Summit Lunch & Learn
Sponsored by: 
Is It Time For New Technology? Leveraging The Data You Already Have To Determine If A Change Is Worth The Pain
Implementing a new EHR or other healthcare technology can be expensive and disruptive. How do you decide if the gains are worth the pains? In this session our panel will discuss how your data can help you make an informed decision before making a switch.
- Should you consider integrating multiple technologies or look for an all-in-one solution?
- How do you determine if the investment is going to drive enough revenue to pay for itself?
- What are the analytics that matter and are you able to currently measure them?
- Are your technology vendors thinking about and planning for the future?
* Lunch will be provided courtesy of Qualifacts!
Jenny Culver
Christy Winter
Christy serves as a Product Director at Qualifacts and is responsible for the clinical and reporting/analytics products. Additionally, she has 12+ years’ experience in program evaluation, practice-based research, outcomes measurement, and quality improvement experience in the provider setting. Christy has a Bachelor’s in Psychology and a Master’s in Social Work.
Tammy Selleck
Leveraging her extensive background as a public accountant and controller for a community mental health center, during her time with Credible Tammy brought 78 agencies live including seven in new states and 22 with RCMS (outsourced billing). She was a leader in integrating Change Healthcare with Credible, streamlining many billing processes along the way. She also redesigned the billing workflows to align with the platform’s best practices, using that opportunity to create the “Credible Billing: Step By Step” documentation. She currently oversees more than $120 million in Qualifacts Revenue Cycle Management Services. Tammy has earned a BS in Business Accounting and an MBA, both from Indiana University.
Allegra Landers
Allegra Landers brings over 18 years of experience in strategic healthcare marketing to OPEN MINDS. Ms. Landers is a team builder and revenue-oriented marketer recognized in Becker’s Hospitals Women in Health IT to Watch in 2022. Ms. Landers currently serves as a Senior Associate for OPEN MINDS.
Before joining OPEN MINDS, Ms. Landers was the Chief Marketing Officerfor Concord Technologies. She served as a member of the executive team, responsible for a 5 million dollar budget, strategy development, and execution to deliver engagement and pipeline creation necessary to deliver desired revenue at a targeted EBITDA.
Previously, Ms. Landers served as Director of Marketingfor Qualifacts Systems, Inc., a technology and services company serving the behavioral health and human services market. In this position, Ms. Landers led a marketing organization responsible for brand and marketing strategy, go-to-market planning, sales enablement, and multi-channel demand generation programming that consistently delivered year-over-year growth.
Prior to joining Qualifacts, Ms. Landers served as Marketing Directorfor HealthTeacher, Inc, a leading interactive provider of healthy activities that improve children’s lives. As the marketing director, Ms. Landers led the complete life-cycle of the national marketing strategy for all customer acquisition and retention initiatives. In addition, she was responsible for strategic planning, budget creation, market analysis, product positioning, branding, sales tool creation, campaign development, execution, and measurement.
Previously, Ms. Landers served as Senior Marketing Managerfor Quorum Health Resources, hospital management and consulting company, responsible for strategic planning, coordination, and execution of all marketing for the QHR Learning Institute.
Ms. Landers served as Marketing Directorto Connective Health, a healthcare technology startup serving physicians, hospitals and health systems, and educators, and as Interim Marketing Directorfor Stinger Medical, a point-of-care technology company.
Ms. Landers received her Bachelor of Science with Double Major in Cognitive Studies and Music and is currently pursuing her MBA at Middle Tennessee State University.
The Future Is Now – Current Innovative Uses Of AI
Artificial Intelligence (AI) does not mean the imminent takeover by robots. What it means is that you can utilize technology to create more intelligent and efficient workflows, solve staffing issues, and access enhanced analytics to inform your organization’s decision-making. Predictive analytics, machine learning, and AI are already in use. Learn from organizations that have embraced these new technologies and changes and how it’s positively transformed their organization, along with the challenges they faced to get there. This session will focus on:
• The benefits and challenges of AI
• Examples of provider organization experiences implementing and using AI
• Streamlining administrative and clinical functions through AI
Rachel Wood, Ph.D.
Rachel Wood, PhD, Vice President of Learning Health Systems for Discovery Behavioral Health, is a licensed clinical psychologist in the behavioral health field for more than twenty years. She has provided direct service for children, adolescents and adults in various levels of care including outpatient, intensive outpatient and partial hospitalization programs, sub-acute residential and acute inpatient. During her time at Discovery, Rachel spent many years overseeing the Admissions and Payer Relations Departments where she implemented nationwide medical necessity level of care guidelines and drove Discovery’s national insurance contracting efforts. In her current position, Rachel’s focus is to leverage technology to gather evidence and develop predictive models to improve care, access, and outcomes.
Rachel’s current programs utilize asynchronous, patient-led platforms that increase the frequency and intensity of support following discharge and afford real-time intervention for at risk alumni. In March 2020, as Director of Alumni Services, Dr. Wood launched Discovery’s mobile support apps allowing alumni and families to remain connected to staff, obtain recovery resources and educational content, and offer and receive around the clock peer support following discharge. The app is an extension of the in-person alumni programs offered by Discovery to provide a supportive community that fosters long-term recovery. Rachel received her Doctor of Philosophy in Clinical Psychology and Master of Arts in Clinical Psychology from the California School of Professional Psychology, San Francisco. She completed the International Scholars Program at Imperial College London, England. Her dissertation on the relationship between personality and scientific predilection and theory was presented at the International Conference for the Psychology of Science & Technology.
Carol Clayton, Ph.D.
Dr. Carol Clayton is a licensed, psychologist with 30 years of health care experience in the public and private sector, including non-profit and private practice work. Prior to joining OPEN MINDS as a Senior Consultant, she retired as the Translational Neuroscientist for Relias, where she specialized in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000-2006. The NC Council is the predecessor organization to i2i.
Paul M. Duck
Paul M. Duck brings over 30 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.
Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.
Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite.
Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. As the organization’s chief executive officer, Mr. Duck was responsible for significant positive changes in leadership and corporate culture, financial and operational performance, compliance, and governance. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign.
Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment.
Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.
Mastering Performance: Using Analytics To Monitor Value & Transform Service Delivery
Managing performance using metrics has never been more important. Executive teams and managers need real-time, actionable metrics to adjust strategic initiatives and investments. To manage the performance of service delivery. To improve efficiency. To succeed with value-based reimbursement. In this session, learn how to create a data-driven culture and build the metrics systems that work.
Randall Haskins, MHA
Randall Haskins, MHA, has more than 25 years of experience in the non-profit behavioral health field in Ohio. This service has been across a variety of administrative domains: the application of technology to behavioral health, data and analytics, financial leadership, and program development. Mr. Haskins had previously served as Chief Information Officer with Integrated Services for Behavioral Health with track record in development of innovative tools to streamline processes, promote efficiency and quality, and increase access to care. As Chief Operating Officer, Mr. Haskins has overseen the implementation of several major grants and a major State of Ohio at-risk youth initiative across 21 counties in Southeast and Central Ohio. Randall has a Bachelor’s in History from the University of Dayton and a Master’s in Health Administration from the University of Cincinnati.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Capitalizing On Your ROI: Driving Your Strategic Technology Investments
So many new technologies – and they all demand financial and human resources. How do executive teams make a decision about the right investment? Ken Carr, OPEN MINDS Senior Associate, will walk through the strategic technology alignment process – from the technologies needed to support your strategic plan, to budgeting, to an analysis of return on investment.
Ken Carr
Ken Carr brings over 30 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. Carr serves as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, managed care and value-based contracting preparedness, financial analysis of service lines, and technology selection.
Prior to joining OPEN MINDS, Mr. Carr served as the Chief Financial Officer for Elite DNA Therapy Services, a mental health provider based in Fort Myers, FL. In this position, Mr. Carr led development of the strategic plan, identified opportunities to optimize the EHR, and restructured financial reporting and analysis by service lines and key metrics.
Prior to his role at Elite DNA Therapy Services, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Leveraging AI To Improve Referral & Intake Management In Behavioral Health With Concord Care Intake
Sponsored By Concord Technologies 
In this sneak peek of Concord’s new intake management solution, Concord’s Director of Product Management, Shawn Brockman, will demonstrate how artificial intelligence and user-centric solution design can help to better identify appropriate referrals, speed their processing, and get patients the care they need faster.
*Join Us For Happy Hour!* In addition, Concord will be hosting a happy hour with beverages and hor ‘douvres during the demonstration! Come join them for some fun while you learn!
Shawn Brockman
Shawn Brockman is the Director of Healthcare Strategy and Applications for Concord Technologies. He is a registered nurse with 20 years of experience in healthcare information technology. He has designed and developed products for consumer and enterprise business spanning multiple geographies.
His career has focused on improving patient care and outcomes along with the overall effectiveness of healthcare delivery. He has led the development of products – from market research to product launch – at companies such as Microsoft, GE Healthcare, and PointClickCare, ranging from home health applications to care coordination and medical management solutions.
Dr. Scott Huntington, Ph.D., LPC, CSAS, ICS
Scott Huntington received his Ph.D. in Clinical Psychology from Walden University, Master’s Degree in Clinical Psychology from Pepperdine University, and a Bachelor’s Degree in Psychology from University of Redlands. Dr. Huntington is also a Licensed Professional Counselor since 2003, Clinical Substance Abuse Counselor since 2001, and an Independent Clinical Supervisor since 2006. Dr. Huntington is a clinical leader offering over twenty years’ experience working with various populations and services for those with Intellectual and Developmental Disabilities, Mental Health/Psychiatric Diagnoses, and Addictions. His career work entails running a clinical practice, developing clinical programs, conducting psychological evaluations, managing multi-state programs, developing organizational KPIs, providing executive clinical supervision, developing strategic plans, and an instructor at a local college. Dr. Huntington runs his own business SDH Consulting, LLC where he works with other companies within the Behavioral Health sector in assisting with due diligence, providing clinical operation support, and developing clinical management processes.
Extreme Usability: Improving The Workforce Experience – Tech Innovations For The Business, Clinician & Beyond
Sponsored by Netsmart 
By combining clinical and IT perspectives with a modern, easy-to-use, intuitive user experience, agencies are able to drive processes that result in better outcomes and efficiencies. In this Knowledge Partner session sponsored by Netsmart, you will learn how healthcare technology has become a tool to attract, engage, and retain staff while maximizing reimbursement and improving care. With end user experience at the forefront, time spent on administrative tasks are dramatically reduced so clinicians can focus on delivering care as well as harnessing the power of the ecosystem around the EHR.
In this session, you will hear about:
- How digital tools not only enhance clinical care, but improve revenue and compliance simultaneously
- How organizations are reducing documentation by 50% utilizing artificial intelligence (AI) and natural language processing (NLP) to drive efficiency, productivity, and staff retention
- How Mobile dispatch technology is enabling faster response times and enhancing client and staff satisfaction
*Popcorn will be available in this session!
Scott Green
Scott Green is senior vice president of Netsmart’s CareGuidanceTM Solution Suite.In this role, he works closely to create value-added solutions that enable clients to participate in emerging models of care. Green currently manages the teams charged with driving the company’s interoperability, population health, consumer engagement and analytics operations, as well as developing partnerships that bring new clinical content to clients. Mr. Green works closely with client partners to ensure the CareGuidance portfolio aligns to the evolving needs of Value Based Care.
Prior to joining Netsmart, Green held various roles with Pfizer Pharmaceuticals, including government relations, marketing and sales, and as part of the integrated delivery systems team. In the latter role, he worked with executive, quality and clinical leadership from the integrated delivery systems market to develop innovative medication adherence and quality programs that drove standardization in care and with the goal of improved outcomes.
Green holds a bachelor’s degree in industrial psychology from Kansas State University, and a graduate certificate in healthcare leadership from Park University. He says he makes every day matter by “striving to bring to life solutions that harvest the value our clients receive from the investment they make in technology.”
Chris Yakscoe
As director of client alignment with Netsmart, Chris works with current clients to optimize their technology platforms and ensure they are using workflows efficiently. He is most proud of Bells, the artificial intelligence (AI) documentation solution, and the difference it makes in the work of clinicians.
Prior to Netsmart, Chris served as vice president of Remarkable Health, where he worked on the team that developed Bells, the popular AI digital assistant. He partnered with clients to successfully implement Bells alongside their EHR and designed strategies to improve documentation and billing processes. Chris routinely speaks at events and as a panelist on webinars sharing the power of effectively using technology to improve the client and staff experience.
Chris is a graduate of the University of Pittsburgh and holds a degree in business administration. He resides in Scottsdale, AZ, and enjoys networking and volunteering in the community.
Carol Clayton, Ph.D.
Dr. Carol Clayton is a licensed, psychologist with 30 years of health care experience in the public and private sector, including non-profit and private practice work. Prior to joining OPEN MINDS as a Senior Consultant, she retired as the Translational Neuroscientist for Relias, where she specialized in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000-2006. The NC Council is the predecessor organization to i2i.
OPEN MINDS Technology Requirements Checklist – 18 Must-Have Capabilities
In this wrap-up session, the OPEN MINDS faculty will lead a discussion of how executive teams should approach the digital transformation needed for strategic success. They will review the OPEN MINDS 18-domain checklist and expand on how executive teams can assess their current technology-based management capabilities and gaps in meeting strategic growth and future goals and requirements.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Connecting The Dots: How North Carolina Is Creating A Statewide Coordinated Network For Whole Person Health
Connecting health care and human services to deliver whole person health is an issue North Carolina is tackling head-on. They have big plans for what this means, and by doing so, they will be able to improve systems of care. One way they are doing this is through a shared technology platform, NCCARE360. This system is one of the tools that will allow the state to continue to break down siloes while giving providers the tools, resources, and visibility they need to care for the whole person, improve health outcomes, and decrease health care costs. Our keynote speaker is optimistic that this is just one of a series of pragmatic steps and tools that will help us move to not just buying health care, but buying health. Join us to learn how Dr. Tilson helped turn this big idea into action and the implications for specialty provider groups looking to answer the call to create a cohesive network of care for people.
Elizabeth Cuervo Tilson, M.D., MPH
Elizabeth Cuervo Tilson serves North Carolina as the State Health Director and the Chief Medical Officer for the Department of Health and Human Services. In this role, she promotes public health and prevention activities, as well as provides guidance and oversight on a variety of cross-Departmental issues including the COVID-19 Pandemic Response, the Opioid Epidemic, Early Childhood, Medicaid Transformation, and addressing Social Drivers of Health.
Prior roles include serving as the Medical Director of Community Care of Wake and Johnston Counties, Chief Network Medical Director for Community Care of North Carolina, and Assistant Consulting Professor and Cancer Control Specialist with Duke University Medical Center. Dr. Tilson practiced primary care pediatrics for 26 years and has been active in leadership roles in many local, state, and national pediatric, public health and preventive medicine organizations.
Dr. Tilson is a graduate of Dartmouth College (BA), Johns Hopkins University School of Medicine (MD), and the University of North Carolina – Chapel Hill (MPH). She completed Residencies and is board certified in both Pediatrics and General Preventive Medicine/Public Health.
Sharon Hicks, MSW, MBA
Sharon Hicks, OPEN MINDS Senior Associate, has more than 20 years of experience in the health and human service field. She has extensive experience and wide range of expertise in health plan management, in clinical operations management, and technology.
Prior to joining OPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system and within its health plan division. Ms. Hicks served as the Chief Operating Officer for Community Care Behavioral Health, a managed behavioral health organization. She was responsible for all aspects of the organization’s operations including fiscal, information systems, the claims processing department, and the design of clinical systems. In addition Ms. Hicks managed the day-to-day operations of including human resources, facilities, purchasing, and security.
Ms. Hicks also served as the Vice President, Internet Strategy, UPMC Insurance Services Division and, since 2002, as the Chief Executive Officer of Askesis Development Group, Inc. since May of 2002. In this role, Ms. Hicks was responsible for the growth of the company, profitability of the company, and the direction of software development.
Ms. Hick started her impressive health care career as a psychiatric social worker before being promoted to Assistant Director of Social Work. Prior to her executive promotions, Ms. Hicks served as a Clinical Administrator for both Ambulatory Services and Emergency and Intake Services at the UPMC Western Psychiatric Institute and Clinic. In this role, Ms. Hicks managed the behavioral health division, the budgets for all departments, and implemented new software replacing paper billing for clinical services.
Ms. Hicks received both her Masters of Business Administration and Masters of Social Work degrees from the University of Pittsburg. Before pursuing her graduate education, Ms. Hicks received her Bachelor’s Degree in Psychology.
Harnessing The Power Of Digital Therapeutics In Pediatrics
Sponsored By Akili 
The ongoing cognitive health crisis continues to be a clinical and economic burden in the United States. Millions of people do not receive adequate treatment for cognitive impairment. For example, research has shown that the inattention and focusing difficulty seen in people with ADHD contribute to its classification as a cognitive impairment, but a general lack of awareness of these issues leads some to see ADHD as purely behavioral. This misappropriation has a negative effect on over 16 million people who have been diagnosed with ADHD in the United States, including over 6 million children. Although traditional ADHD management combines medications and psychosocial services, in many cases these treatments alone do not sufficiently manage ADHD symptoms. There is a need for a novel approach to treating ADHD that can complement a multimodal treatment plan.
Everyone deserves to have access to new and innovative treatments that address gaps in the current treatment landscape. But where do PDTx fit within the ADHD treatment protocol? How do they elevate the standard of care in ADHD? This session will highlight the role of PDTx in the management of ADHD with a focus on gaps in the current standard of care and strategies to navigate the access landscape for PDTx.
Learning Objectives: Upon completion of this discussion, participants should be able to:
- Understand the cognitive health crisis that exists today and the promise of PDTx to provide a solution
- Discuss ADHD and the gaps within the current standard of care
- Discuss how the technology is advancing the treatment protocol of current PDTx to treat ADHD
- Understand how the data behind PTDx is being utilized to advance treatment
Copyright © 2022 Akili Interactive Labs, Inc. All rights reserved. Privacy Notice. US-00630 8/22
*Assorted biscotti will be available as a morning break during this session!
Stephanie Roberts
Claudia Villena
Paul M. Duck
Paul M. Duck brings over 30 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team.
Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.
Before joining Beacon Health Options, Mr. Duck was the Vice President of Business Development at Netsmart Technologies. During his tenure, Mr. Duck was responsible for business planning, including, the oversight of strategic activities including acquisitions, development, and execution of strategic initiatives, and positioning, and sales of large strategic customers. He also led the rollout of the company’s benchmarking and data analytics product suite.
Prior to Netsmart, Mr. Duck served as the Chief Executive Officer for Coastal Orthopedics and Pain Management, a large group practice with five clinic locations and two ambulatory surgical centers. As the organization’s chief executive officer, Mr. Duck was responsible for significant positive changes in leadership and corporate culture, financial and operational performance, compliance, and governance. Mr. Duck improved net collections by over $1 million per month and grew the practice through negotiating better contract rates with payers. He also implemented an organizational rebranding initiative and launched a new marketing campaign.
Prior to Coastal Orthopedics and Pain Management, Mr. Duck served as the President and Chief Executive Officer for Florida Radiology Imaging, one of the largest outpatient diagnostic imaging service companies serving the greater Orlando market. During his tenure, Mr. Duck led the construction of three new, full modality, diagnostic imaging locations. Mr. Duck revolutionized the company’s culture by creating a highly attractive and functional work environment.
Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University. He earned his Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute. Mr. Duck received an award by Inc Magazine for leading Florida Radiology Imaging as one of America’s fastest-growing companies. Mr. Duck recently served as a contributing author to the book The New Health Age: The Future of Health Care in America.
Leveraging Your EHR To Accommodate The “No Surprises Act”
Sponsored By Qualifacts
While many state Medicaid programs have had balance billing regulations in place for ten or more years, the “No Surprises Act” has many nuances that impact behavioral health agencies, particularly in the area of compliance. Join Tammy Selleck, Senior Manager of Revenue Cycle Management Services for Qualifacts as she reviews the “No Surprises Act” and its impact on our market with an emphasis on factors appearing within the first year of implementation, lessons learned from past implementations, and subtle implications behavioral health providers must consider in regards to compliance.
Discussion of the act and its compliance requirements include:
- Lessons learned from the initial period of implementation
- Nuances behavioral health agencies must to be aware of to maintain compliance
- Tools your EHR should have to help you comply with the “No Surprises Act”
*Join us for French Macarons during this session!
Tammy Selleck
Leveraging her extensive background as a public accountant and controller for a community mental health center, during her time with Credible Tammy brought 78 agencies live including seven in new states and 22 with RCMS (outsourced billing). She was a leader in integrating Change Healthcare with Credible, streamlining many billing processes along the way. She also redesigned the billing workflows to align with the platform’s best practices, using that opportunity to create the “Credible Billing: Step By Step” documentation. She currently oversees more than $120 million in Qualifacts Revenue Cycle Management Services. Tammy has earned a BS in Business Accounting and an MBA, both from Indiana University.
Allegra Landers
Allegra Landers brings over 18 years of experience in strategic healthcare marketing to OPEN MINDS. Ms. Landers is a team builder and revenue-oriented marketer recognized in Becker’s Hospitals Women in Health IT to Watch in 2022. Ms. Landers currently serves as a Senior Associate for OPEN MINDS.
Before joining OPEN MINDS, Ms. Landers was the Chief Marketing Officerfor Concord Technologies. She served as a member of the executive team, responsible for a 5 million dollar budget, strategy development, and execution to deliver engagement and pipeline creation necessary to deliver desired revenue at a targeted EBITDA.
Previously, Ms. Landers served as Director of Marketingfor Qualifacts Systems, Inc., a technology and services company serving the behavioral health and human services market. In this position, Ms. Landers led a marketing organization responsible for brand and marketing strategy, go-to-market planning, sales enablement, and multi-channel demand generation programming that consistently delivered year-over-year growth.
Prior to joining Qualifacts, Ms. Landers served as Marketing Directorfor HealthTeacher, Inc, a leading interactive provider of healthy activities that improve children’s lives. As the marketing director, Ms. Landers led the complete life-cycle of the national marketing strategy for all customer acquisition and retention initiatives. In addition, she was responsible for strategic planning, budget creation, market analysis, product positioning, branding, sales tool creation, campaign development, execution, and measurement.
Previously, Ms. Landers served as Senior Marketing Managerfor Quorum Health Resources, hospital management and consulting company, responsible for strategic planning, coordination, and execution of all marketing for the QHR Learning Institute.
Ms. Landers served as Marketing Directorto Connective Health, a healthcare technology startup serving physicians, hospitals and health systems, and educators, and as Interim Marketing Directorfor Stinger Medical, a point-of-care technology company.
Ms. Landers received her Bachelor of Science with Double Major in Cognitive Studies and Music and is currently pursuing her MBA at Middle Tennessee State University.
Achieving Powerful Insights Into Your EHR Data With CareLogic BI By Qualifacts
Sponsored By Qualifacts
With growing demands for more data driven decisions and performance improvement, business intelligence has never been more important. In this session, attendees will learn how CareLogic BI by Qualifacts can help your organization establish key metrics and build dashboards that meet needs across your organization from client specific dashboards to organization health dashboards.
*Chocolate dipped pretzel sticks will be served during this session!
Christy Winter
Christy serves as a Product Director at Qualifacts and is responsible for the clinical and reporting/analytics products. Additionally, she has 12+ years’ experience in program evaluation, practice-based research, outcomes measurement, and quality improvement experience in the provider setting. Christy has a Bachelor’s in Psychology and a Master’s in Social Work.
“Technology Budgeting” – The Hardware, The Software, The People
Sponsored by NextGen Healthcare 
Sifting through the chatter about the latest hardware and software products can be difficult with a limited capacity and bandwidth to analyze the many decision points in purchasing technology. Whether looking at tech solutions, staffing needs, or insourcing versus outsourcing, these decision points on how and where to invest in technology can appear daunting. However, with a tech strategy in place, you can begin to determine which jobs are needed for the appropriate tech components and changes you wish to implement. Learn more in this session about:
• How to incorporate and build a tech strategy
• How to budget for technology needs
• Weighing the options and prioritizing technology purchases
*Warm mini pretzels and dipping sauces will be available during this session!
Troy Brindle
Troy L. Brindle, LCSW served as Co-Owner & Vice-President for Springfield Psychological, helping the company grow to the largest outpatient practice in Pennsylvania. Troy is currently providing consultation services for Refresh Mental Health to expand his Behavioral Health Integration services nationally and is their corporate Vice President of Behavioral Health Integration. Troy received his BSW from Cairn University and his Master’s in Social Work from Rutgers University where he was inducted into the Alpha Delta Mu National Honor Society.
Troy has served on the NASW-PA board of directors since 2011 in a variety of capacities including President, and currently as Chair for the Clinical Care Committee. Troy is a founding member of the steering committee, in addition to serving as Chair of the Service Innovation task force for the Coalition for the Commonhealth. Additionally, Troy serves on the National Board of Directors for the National Association of Social Workers in Washington D.C. Troy served on the Access Services Board of Directors from 2017-2018.
In 2015, Troy received the Alumni Recognition Award from Cairn University. In January of 2018, Troy was featured on the nationally televised Informed Series with Rob Lowe for his pioneering work in founding, integrating, and directing behavioral health services within over 78 primary care and medical specialty settings in southeastern PA and NJ. In May of 2018, Troy was recognized by the International Association of Healthcare Professionals for his cutting-edge work in the field of Integrated Behavioral Healthcare. In September 2019, he was the recipient of the Rehabilitation and Community Provider Association (RCPA) “Innovation Award” for the Commonwealth of Pennsylvania for his pioneering work in Behavioral Health Integration.
Troy is a highly sought after speaker for local, state and national conferences and has contributed to several publications and professional articles on a variety of clinical topics over the past twenty years. He enjoys spending time with his wife Suzanne and two daughters Brianna and Kyra, serving as president of the Haverford Township Softball League, coaching softball, serving in his local church, teaching undergraduate courses, and enjoying the outdoors.
John Falsetti
Mr. Falsetti is currently the Chief Information Officer for Maryville Academy. A child welfare agency based in Des Plaines, Illinois. His areas of expertise include managing all areas of technology and information services, IT strategic planning, staff development, database development and warehousing, electronic health record (EHR) development and implementation, voice/data infrastructures, helpdesk and user training, business intelligence, and process re-engineering.
Ken Carr
Ken Carr brings over 30 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently serves as a Senior Associate with the OPEN MINDS consulting practice. In this role, Mr. Carr serves as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, managed care and value-based contracting preparedness, financial analysis of service lines, and technology selection.
Prior to joining OPEN MINDS, Mr. Carr served as the Chief Financial Officer for Elite DNA Therapy Services, a mental health provider based in Fort Myers, FL. In this position, Mr. Carr led development of the strategic plan, identified opportunities to optimize the EHR, and restructured financial reporting and analysis by service lines and key metrics.
Prior to his role at Elite DNA Therapy Services, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Ray Wolfe, J.D.
Raymond “Ray” Wolfe, J.D. brings over 40 years of experience in the health and human services sector to the OPEN MINDS team. Mr. Wolfe currently serves as a Senior Associate, a position in which he utilizes his expertise to successfully lead varying projects for OPEN MINDS. His areas of expertise include financial analysis and management, mergers and acquisitions, performance improvement, and strategic planning.
Before joining OPEN MINDS, Mr. Wolfe served in a 22 year tenure with Pittsburgh Mercy Health System in Pittsburgh, Pennsylvania. Most recently, Mr. Wolfe served as the organization’s Chief Operating Officer (COO) where he was responsible for oversight of all system operations, strategic planning, and performance management. Under his direction Pittsburgh Mercy achieved over $850K in value-based reimbursement contract quality bonus awards, integrated three organizations through merger/acquisition, and adopted a new performance management program for managers.
Before acting as Pittsburgh Mercy’s COO, Mr. Wolfe served as the organization’s Chief Financial Officer (CFO) and was responsible for the development of internal costing methodologies, contract rate negotiations, and financial forecasting activities. In addition, he coordinated an integrated care program with local partner hospitals to develop a series of diversion and respite programs, as well as, specialized primary care, integrated care management and high utilizer teams, while maintaining 15 straight years profitability.
Mr. Wolfe was promoted to CFO after serving as the Director of Fiscal and Information Security/Compliance for the health system. In this role, he was responsible for managing the transition of service contracts from fee-for-service (FFS), leading all compliance activities, and implementing a next generation electronic health record (EHR) system.
Prior to his time at Pittsburgh Mercy Health System, Mr. Wolfe served as Chief Fiscal Officer with the Summit Center for Human Development in Clarksburg, West Virginia, where he was responsible for reporting and budgeting functions and preparing Summit Center’s programs for FFS billing.
Previously, Mr. Wolfe served in billing and collections for two Pennsylvania-based hospitals. First, as an Accounts Receivables Manager for Brownsville General Hospital in Brownsville, PA, where he managed the accounting and billing system transition systems. Later as a Patient Account Manager for St. Francis Medical Center in Pittsburgh, PA, where he improved collections to hit 95% rate through the implementation of new billing software and department reorganization.
Prior to working in the health and human services market, Mr. Wolfe spent five years practicing as a Lawyer with at Law Offices of Arch A. Moore in Moundsville, WV. In this role he provided general legal practice, created and established bylaws for multiple corporation, and handled West Virginia licensing of first vision insurance plan.
Mr. Wolfe earned his Juris Doctor from the West Virginia University School of Law in Morgantown, WV and his Bachelor’s degree with a focus in Political Science and Sociology from West Liberty University, in Wheeling, WV, where he graduated Magna Cum Laude.
Which EHR Infrastructure Is Right For Your Organization? How Different Hosting & Deployment Options Impact Performance, Security, & Cost For Behavioral Health & Human Service Organizations
Sponsored by Streamline 
Behavioral Health and Human Services organizations have a choice of hosting and deployment options when selecting an Electronic Health Record (EHR) system. Leaders at these organizations need to know the advantages and disadvantages of these options and their possible impact on performance, security and cost. Join this Knowledge Partner session, hosted by Streamline Healthcare Solutions for expert advice on this critical IT decision.
*Deluxe snack mix will be available as an afternoon break during this session!
Andy Pitman
Andy Pitman is a director on Microsoft’s U.S. government solutions team, helping customers improve the efficiency and quality of their health and human service solutions.
More specifically, Andy is responsible for Microsoft’s state and local government health and human services strategy and vertical solutions such as Medicaid and child welfare. In this role, Andy works with customers and partner companies to develop and implement innovations in areas such as case management, data analysis, cloud computing and devices. Previously at Microsoft, Andy led customer solutions for public safety, DMV, enterprise content management, digital archiving, voter registration and electronic identity. Prior to joining Microsoft in 2005, Andy spent almost 18 years at Accenture, where he served in a variety of roles, including leadership of Accenture’s U.S. government Microsoft solutions team; project leader for many government projects, especially in human services; leader of eGovernment offerings, including Accenture’s eGovernment Accelerator solution; and leader of Accenture’s global field software organization. Andy holds an MBA from Tulane University and a BS degree from the University of Alabama.
Matthew Chamberlain
Tom Remisoski
Tom Remisoski is responsible for managing the technical services and infrastructure that support our customers. Tom has over 30 years of IT experience. He began his career in the U.S. Army and went on to implement complex enterprise resource planning systems for several manufacturers including Pfizer, Whirlpool and Haworth. For the past sixteen years, Tom has focused on behavioral healthcare and has successfully implemented systems for several customers.
Tom has a Bachelors of Science in Business Information Systems from the University of Phoenix.
Carol Clayton, Ph.D.
Dr. Carol Clayton is a licensed, psychologist with 30 years of health care experience in the public and private sector, including non-profit and private practice work. Prior to joining OPEN MINDS as a Senior Consultant, she retired as the Translational Neuroscientist for Relias, where she specialized in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000-2006. The NC Council is the predecessor organization to i2i.
Are You Prepared For The Next 5 Years?
Sponsored By Core Solutions 
In the fall of 2022 Core Solutions sponsored a technology survey fielded by OPEN MINDS to understand behavioral health organizations’ preparedness to respond to the ever changing healthcare landscape over the next 5 years. Michael R. Lardieri, LCSW , Sr. VP, Strategy will share results and insights from the response to the survey and discuss its implications for providers as they prepare to meet the challenges facing the industry.
*Join us for a treat – we’ll have mini cupcakes during this session!
Michael Lardieri
Michael Lardieri is known nationally for his expertise and vision in the behavioral health and human services arenas. Mr. Lardieri has held senior level positions at the National Council for Mental Wellbeing, Northwell Health, the largest provider of services in NY state, and the National Association for Community Health Centers. He has extensive managed care experience, and has led both private and publicly funded inpatient and outpatient organizations.
Lauren Evangelist
Lauren Evangelist brings more than 15 years of experience in marketing and business strategy, brand development, product launch and digital marketing to OPEN MINDS. Ms. Evangelist currently serves as the Executive Vice President of Partnerships
Prior to joining OPEN MINDS, Ms. Evangelist was the Vice President of Marketing & Public Relations for Tridiuum, where she developed and implemented the company’s new go-to-market sales and marketing strategy. Ms. Evangelist also developed and launched Tridiuum’s provider recruitment program in partnership with New Directions Behavioral Health (NDBH). She created the program’s acquisition strategy, marketing collateral and recruited behavioral health providers to accelerate access to care for 4M NDBH members. NDBH acquired Tridiuum based on program’s immediate impact and success.
Previously, Ms Evangelist, served as Vice President of Partnership & Loyalty Marketing with OneMain Financial in Wilmington, DE. In this role, she launched OneMain’s strategic partnerships and customer loyalty programs to generate demand for loan products, provide financial literacy, create customer engagement and enhance the OneMain customer experience.
Prior to her role at OneMain Financial, Ms. Evangelist was Senior Manager of Strategic Partnership Marketing for ShopRunner in Conshohocken, PA. In this role, she developed and executed strategic marketing programs with corporate partners like American Express, Mastercard and PayPal to acquire new ShopRunner members and drive member activation within the ShopRunner network.
Previously, Ms. Evangelist was at QVC (Qurate Retail Group) in West Chester, PA for 12 years, where she held several instrumental roles within Marketing and eCommerce. In her last role as Manager of Partner Marketing, she piloted and launched QVC’s first Co-Op Marketing program, which accounted for over $2M in incremental marketing contributions from national retailer partners like Dell, Dooney & Bourke and Vera Bradley.
Ms. Evangelist received her Bachelor of Arts in Commercial Design from Lycoming College, Williamsport, PA. She has also been a member of the Lycoming College Athletics Advisory Board since 2018.
Digital Transformation? It’s About The Customer…
There are many forces ‘redrawing’ the lines in the health and human services field. And to succeed and find a sustainable business model, executive teams need to focus on both organizational efficiency and organizational resiliency. But neither is possible without technology. In this session, join OPEN MINDS Chief Executive Officer Monica E. Oss for an up-to-the-minute look at the critical changes in the landscape for serving complex consumers – and what they mean for organizational sustainability post-pandemic.
In this session we will cover:
- The context for selecting technology in an ever changing and shifting field
- Critical organizational competencies your organization must have for efficiency and sustainability
- A framework for data-driven strategy and technology assessment
Monica E. Oss
Monica E. Oss, M.S. is the founder of OPEN MINDS and serves as its chief executive officer, executive editor of its publications and websites, and executive lead of its consulting engagements. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. She is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field – and its focus on the verticals of the field serving consumers with chronic conditions and complex support needs.
Ms. Oss has extensive experience in developing and implementing growth strategies for a wide array of organizations in the field. She has expertise in industry trend analysis, reimbursement and rate setting, and creating actionable plans for market success. In her role, she has led numerous engagements with state Medicaid plans, county governments, private insurers, and health plans, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Prior to founding OPEN MINDS, Ms. Oss served as an executive with a nationally managed behavioral health organization, responsible for market development, actuarial analysis, and capitation-based rate setting. She also held a position as vice president of the U.S. risk management and underwriting division of an international insurance company.
Ms. Oss has been the keynote speaker at the conferences of dozens of national associations and has been published in a wide range of professional journals and trade publications. She has provided Congressional and state legislative testimony on issues as diverse as the financial impact of parity and payer medication access policies.
Ms. Oss has led a range of industry research and consultation initiatives, serving as principal investigator on research projects that include the examination of national managed care enrollment and service patterns, development of provider rate structures for government entities, creation of return-on-investment models for technology investments; design of performance-based compensation models within public and private health plans; and analysis of the economic impact of changes in benefit design, adoption of evidence-based practices, and new technologies.